Resident Support Specialist

COMMUNITY HOUSING INNOVATIONS INC•Middle Island, NY

1d•Onsite

About The Position

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization dedicated to supporting social and economic independence, aiming to end generational poverty and foster upward mobility by ensuring families and individuals have quality housing and employment. CHI is seeking a full-time floating Resident Support Specialist (RSS) for its Middle Island location, with a willingness to travel to other sites for food delivery. The RSS will provide a safe, structured, and supervised environment for CHI residents and staff, coordinating and verifying client movement, and monitoring client conduct and behavior during their tour of duty.

Requirements

High School Diploma or GED required.
Excellent verbal and written communication skills.
Proficiency in English required.
Basic competency in MS Windows, MS Office, and internet usage.
Ability to tour property, walk distances, and climb stairs.
Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.
Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

Nice To Haves

1-2 years of experience working in related field preferred.
Bi-lingual (Spanish) is a plus.

Responsibilities

Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
Screen all clients and visitors entering the facility.
Perform bag searches upon intake and as required.
Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
De-escalate potential crisis situations and document all interventions.
Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
Complete logs, incident reports, and all other required documentation.
Perform administrative and receptionist duties at the operations/front desk.
Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
Assist with room preparation and turnover for new clients.
Maintain inventory of cleaning and office supplies and ensure proper distribution.
Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
Support afterschool/evening activities as needed.