Resident Support Specialist

COMMUNITY HOUSING INNOVATIONS INC•Riverhead, NY

10h•$19•Onsite

About The Position

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. CHI is looking for a full-time Resident Support Specialists (RSS) for our Riverhead location. You will provide a safe, structured, and supervised environment for CHI residents and staff. The RSS coordinates and verifies client movement in the facility while also monitoring the client conduct and overall behavior during tour of duty. This is accomplished by performing the following functions: Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire. Screen all clients and visitors entering the facility. Perform bag searches upon intake and as required. Ensure clients abide by the facility, DSS, and OTDA policies and procedures. De-escalate potential crisis situations and document all interventions. Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas. Complete logs, incident reports, and all other required documentation. Perform administrative and receptionist duties at the operations/front desk. Monitor video surveillance cameras, fire prevention, detection alarm, and notification system. Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures. Assist with room preparation and turnover for new clients. Maintain inventory of cleaning and office supplies and ensure proper distribution. Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.). Support afterschool/evening activities as needed.

Requirements

High School Diploma or GED required.
1-2 years of experience working in related field preferred.
Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
Basic competency in MS Windows, MS Office, and internet usage.
Ability to tour property, walk distances, and climb stairs.
Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

Responsibilities

Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
Screen all clients and visitors entering the facility.
Perform bag searches upon intake and as required.
Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
De-escalate potential crisis situations and document all interventions.
Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
Complete logs, incident reports, and all other required documentation.
Perform administrative and receptionist duties at the operations/front desk.
Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
Assist with room preparation and turnover for new clients.
Maintain inventory of cleaning and office supplies and ensure proper distribution.
Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
Support afterschool/evening activities as needed.