Resident Support Specialist

Community Housing Innovations•Smithtown, NY

1d•Onsite

About The Position

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization dedicated to supporting social and economic independence. Their mission is to end generational poverty and promote upward mobility by ensuring all families and individuals have quality housing, a home, and a job. CHI believes that affordable housing is fundamental to prosperity and personal success. The organization is seeking a full-time Resident Support Specialist (RSS) for its Smithtown location. This role involves providing a safe, structured, and supervised environment for CHI residents and staff, coordinating and verifying client movement within the facility, and monitoring client conduct and behavior during their shift.

Requirements

High School Diploma or GED required.
1-2 years of experience working in related field preferred.
Excellent verbal and written communication skills.
Proficiency in English required.
Basic competency in MS Windows, MS Office, and internet usage.
Ability to tour property, walk distances, and climb stairs.
Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.
Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

Nice To Haves

Bi-lingual (Spanish) is a plus.

Responsibilities

Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
Screen all clients and visitors entering the facility.
Perform bag searches upon intake and as required.
Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
De-escalate potential crisis situations and document all interventions.
Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
Complete logs, incident reports, and all other required documentation.
Perform administrative and receptionist duties at the operations/front desk.
Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
Assist with room preparation and turnover for new clients.
Maintain inventory of cleaning and office supplies and ensure proper distribution.
Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
Support afterschool/evening activities as needed.