Resident Support Specialist

Foxen • Columbus, OH

119d

About The Position

As a Resident Support Specialist, you will be responsible for handling questions, comments and complaints regarding the resident experience. To be successful in this role, you should be an excellent communicator who's able to resolve the resident's inquiry quickly. You'll be a valuable member of a growing team of entrepreneurial minded professionals focused on disrupting the multifamily risk compliance industry and will have the opportunity to assist in the development of the company's operational platform.

Requirements

• Strong communication and interpersonal skills (friendly, personable, positive personality)
• Excellent organizational and time management skills
• The ability to prioritize and multi-task
• Positive attitude with a willingness to quickly learn and adapt
• Degree not required

Responsibilities

• Responding to resident queries in a timely and accurate way, via phone, email and chat
• Handle the retrieval and distribution of incoming mail in a timely manner
• Manage, sort and upload resident policies received in inbox and respond in a timely and professional manner
• Process the adding and removing of fees from our clients' designated leasing management software program
• Provide innovative ideas to improve current operational processes

Benefits

• Competitive hourly rate
• Bonus opportunities
• Choice of three health insurance plans
• Voluntary dental insurance
• Voluntary vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Life and AD&D insurance
• Paid Time Off
• Paid holidays
• 401k with 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 51-100 employees