Resident Support Services Manager

Colfax Health and Rehabilitation•Colfax, WA

About The Position

At Colfax Health and Rehabilitation, we don’t just provide care—we champion dignity, compassion, and advocacy for every resident we serve. We’re looking for a passionate Resident Support Services Manager who is ready to stand up for vulnerable individuals and make a meaningful impact every single day. Why This Role Matters You’ll be the trusted advocate ensuring residents’ rights, safety, and well-being are always protected. You’ll help residents and families navigate challenges, identify solutions, and create person-centered plans that truly reflect their needs and goals. This isn’t just a job—it’s a calling. What You’ll Do Champion residents’ best interests and protect vulnerable individuals Conduct psychosocial assessments and develop person-centered care plans Collaborate with nurses, physicians, and interdisciplinary teams Guide families through resources, referrals, and community services Lead discharge planning to ensure smooth transitions home or to other care settings Address behaviors proactively to enhance safety and reduce unnecessary medication use Coordinate medication reviews to support gradual dose reduction Serve as a liaison between residents, families, and community agencies Maintain accurate, timely clinical documentation What You Bring Strong knowledge of social work practices, especially within geriatric populations Excellent communication and organizational skills A collaborative mindset and team-oriented approach Ability to maintain strict confidentiality Experience consulting with LCSW, LSW, or MSW professionals What We’re Looking For A compassionate professional who: Advocates fiercely for resident dignity and safety Understands the social and emotional factors affecting health Thrives in a collaborative, fast-paced healthcare environment Is committed to ethical, person-centered care Important Requirement All employees must successfully complete and clear state-specific background check requirements prior to resident contact. Why Join Us? At Colfax Health and Rehabilitation, you’ll join a mission-driven team dedicated to improving lives. Your voice will matter. Your expertise will be valued. And your work will have real impact. Health benefits, 401K, Vacation and Sick pay available. Ready to advocate, empower, and transform lives? Apply today and help us deliver care with compassion and purpose.

Requirements

Strong knowledge of social work practices, especially within geriatric populations
Excellent communication and organizational skills
A collaborative mindset and team-oriented approach
Ability to maintain strict confidentiality
Associates or Bachelor’s Degree in a psychology-related field, preferred.
Must have a valid driver’s license.
All employees must successfully complete and clear state-specific background check requirements prior to resident contact.

Nice To Haves

Experience consulting with LCSW, LSW, or MSW professionals
Six months experience in a long-term care environment preferred.

Responsibilities

Champion residents’ best interests and protect vulnerable individuals
Conduct psychosocial assessments and develop person-centered care plans
Collaborate with nurses, physicians, and interdisciplinary teams
Guide families through resources, referrals, and community services
Lead discharge planning to ensure smooth transitions home or to other care settings
Address behaviors proactively to enhance safety and reduce unnecessary medication use
Coordinate medication reviews to support gradual dose reduction
Serve as a liaison between residents, families, and community agencies
Maintain accurate, timely clinical documentation