Resident Support Services Manager
About The Position
Resident Support Services ManagerBe the Voice. Be the Advocate. Make a Difference. At Colville Health and Rehabilitation, we believe every resident deserves dignity, respect, and a strong advocate. We’re looking for a compassionate and driven Resident Support Services Manager to champion the well-being of our residents and help navigate life’s challenges with empathy, expertise, and heart. If you’re passionate about protecting vulnerable populations, coordinating meaningful support, and making a real impact every day—this role is for you. What You’ll Do As the Resident Support Services Manager, you will serve as a trusted advocate and resource for residents and their families by: Assessing residents’ psychosocial needs and communicating findings to the care team Developing and implementing person-centered interventions Maintaining accurate and timely clinical documentation Connecting residents and families with community resources and support services Serving as a liaison between residents, families, and external agencies Collaborating with interdisciplinary teams to support holistic care Participating in care planning, case conferences, and discharge planning Addressing behavioral concerns to ensure safety and reduce unnecessary medication use Supporting gradual dose reduction through coordinated medication reviews Consulting with licensed social work professionals on complex cases What You Bring Strong verbal, written, and organizational skills Knowledge of clinical social work practices, especially in geriatric care Ability to handle sensitive information with professionalism and confidentiality A collaborative mindset and genuine compassion for residents and families Ready to advocate, support, and lead with heart? Apply today and help us create a safer, more supportive environment for those who need it most.
Requirements
- Must meet all state-specific background check requirements prior to working in the facility
- Associates or Bachelor’s Degree in a psychology-related field.
- Must have a valid driver’s license.
- Six months experience in a long-term care environment preferred.
- Strong verbal, written, and organizational skills
- Knowledge of clinical social work practices, especially in geriatric care
- Ability to handle sensitive information with professionalism and confidentiality
- A collaborative mindset and genuine compassion for residents and families
Nice To Haves
- Experience working with vulnerable or geriatric populations strongly preferred
Responsibilities
- Assessing residents’ psychosocial needs and communicating findings to the care team
- Developing and implementing person-centered interventions
- Maintaining accurate and timely clinical documentation
- Connecting residents and families with community resources and support services
- Serving as a liaison between residents, families, and external agencies
- Collaborating with interdisciplinary teams to support holistic care
- Participating in care planning, case conferences, and discharge planning
- Addressing behavioral concerns to ensure safety and reduce unnecessary medication use
- Supporting gradual dose reduction through coordinated medication reviews
- Consulting with licensed social work professionals on complex cases
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
