Resident Support Manager 1st Shift

Eisenhower Center•Ann Arbor, MI

About The Position

The Resident Support Manager will be responsible for overseeing the day-to-day operations for units assigned. Directly, oversee, supervise, and train management/Direct Professional Service staff per Eisenhower standards. Serve as a leader and role model on campus. Ensuring safety, security and well-being of all resident's while promoting a supportive and positive living environment and following clinical guidelines as far as each resident plan of care. Ensuring residential units run in accordance with facility/corporate standards. Ensuring that funder, medical, and clinical plans of care are followed by staff assigned to the residential units. Collaborating and partnering with all departments to assist with developing/managing plan of cares and a continued effort to improve quality of life for each resident.

Requirements

2+ years of management experience
3+ years of healthcare residential experience

Nice To Haves

Commitment to professional boundaries.
Excellent executive functioning skills.
Attention to detail.
Timeliness and commitment to deadlines

Responsibilities

Directly oversee, supervise, and train residential staff per Eisenhower standards with emphasis on accountability to job descriptions.
Assigning duties and responsibilities to staff members and monitoring performance.
Conducting performance evaluations and providing feedback to staff members.
Ensuring assigned duties are followed through on and meeting deadlines
Monthly Drills ensure uploaded into EMR/agency management system.
Recreation Calendar creating calendars on a monthly basis for ideas/activities of outings for the month for residents.
Staff Meetings coordinating/scheduling all staff meetings for unit staff.
Timecards ensuring all timecards for unit staff are completed within deadlines.
Client Schedules ensuring schedules are printed out weekly and posted on residents' door for the week.
Resident Funds Management as assigned.
Vehicle Logs ensuring these are completed and proper follow up taken.
DPN Submission audit for accuracy and completeness.
SAM - Staffing/Schedules ensuring the floor is staffed at levels it needs to be at all times and SAM (Scheduling systems) is kept up to date with deployments.
Managing employee relations with Human Resources.
Direct Data Sheets audit for accuracy and completeness.
Recording weights/vitals within the EMR.
Development/implementation of new hire staff training/shadowing within your units.
Ensuring day program attendance, where applicable.
Compliance ensuring unit staff are all within compliance with EC/Statewide requirements.
Reviewing and following up on all Incident Reports review and processing of incident reports.
Attending scheduled shift reports.
Attending all required meetings as assigned.
Floor Maintenance and management.
Quality of Care ensuring that a high standard of quality of care is facility wide.
Management On Call MOC
Residential On Call - ROC
Ensuring staffing levels meet compliance and needs.
Recipient Rights posters are up to date on the unit along with any other needed as assigned.
CMH Resident Participation: and treatment team to assist with developing a plan of care/IPOS.
Coordination/Team Meetings/Case Review Meetings.
Ensure that the IPOS and other clinical goals are implemented with the residential unit staff, as trained by clinical team members.
Other related duties as assigned.