The Switchpoint Resident Support Staff will be a reliable and energetic individual with a passion for serving individuals, families, and veterans who are experiencing homelessness. General responsibilities include the day-to-day management of clients including but not limited to conducting interview assessments for clients seeking services and completing new client admissions according to policy, documenting notable client interactions with staff, volunteers, and other clients, supervising the chore schedule and room checks, overseeing prescription and over-the-counter medications to clients according to policy, conducting telephone screenings, greeting and supervising volunteers, supervising meal preparation and clean-up, providing crisis intervention, safety planning, and rescue information to clients and callers, maintaining appropriate professional boundaries with program residents, reinforcing community living guidelines with residents, distributing personal care items to clients per protocol, performing program exit procedures with clients, ensuring safety and security of the program and residents including perimeter checks, maintaining program and client confidentiality, including former clients, performing light housekeeping and maintenance duties, answering and documenting all telephone calls and activities per policies, reviewing communication log book and calls at the beginning of each shift, and immediately reporting suspected neglect/abuse to the Executive Director.
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Job Type
Part-time
Career Level
Entry Level