Resident Specialist

S L Nusbaum Realty Co•Norfolk, VA

25d

About The Position

Performs a variety of administrative tasks geared toward the goal of maximum occupancy by qualified residents and performs other functions as assigned by the Community Manager. This position is considered an essential function to the operation of the community therefore, consistent attendance is an essential function of this position, as it directly impacts the employee’s ability to perform their duties effectively and ensures proper workflow and communication within the team.

Requirements

High School Diploma/GED
Current Fair Housing Certification
Valid Driver’s License (if operating a vehicle)

Nice To Haves

Advanced real estate training, including tax credit and BOND compliance.
Familiarity with the Landlord-Tenant and Fair Housing Laws
Prior experience in a leasing position.

Responsibilities

Abides by Fair Housing Laws.
In coordination with the Community Manager, monitors and administers Tax Credit, Bond and other affordable program compliance for all new applicants and recertifications.
Assists with audit preparations and corrections.
Maintains WTCMS and other applicable databases for accuracy.
Stays abreast of changing regulations and updates files when needed.
Assists with tours of apartments to prospective residents.
Runs credit reports on prospective residents.
Prepares lease packets.
Inspects apartments prior to showing them.
Maintains logs of traffic through the property.
Lease units.
Provides information over the telephone to prospective residents.
Maintains a visible public relations’ attitude toward current and prospective residents.
Other duties as assigned.
Typing and filing property–related reports.
May be asked to assist with rent collection, bank deposits, or other general errands.
May be asked to assist with resident retention activities.