Resident Solutions Engineer

IBM Corporation • San Francisco, CA

73d

About The Position

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. About the Team The Resident Technology Services team offers premium, long-term professional services to HashiCorp customers. The purpose of the team is to align with the biggest technical transformation initiatives of HashiCorp customers, working as part of the customer technology team from start to finish. The team is comprised of highly-skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective and have seen first-hand what success looks like.

Requirements

• Intermediate experience with Terraform including an understanding of the deployment workflow and module development.
• Working proficiency with one or more HashiCorp Enterprise solutions.
• Experience managing Linux systems and container orchestration systems
• Experience with system/service monitoring, observability, and alerting.
• Experience managing shared, multi-tenant services. SRE experience is a plus.
• Experience managing public cloud infrastructure.
• Experience with industry-standard infrastructure deployment and configuration management tools.
• Intermediate understanding of software development lifecycle including CI/CD and version control solutions.
• Familiarity with security and compliance requirements for shared services.
• A proven track record of assisting with cloud transformation at one or more organizations.
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to work well in group environments.

Responsibilities

• Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.
• Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.
• Design, implementation, and management of HashiCorp enterprise solutions.
• Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.
• Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.
• Assist in the application or execution of software patches and upgrades to HashiCorp enterprise solutions in non-production environments.
• Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.
• Execute specific tasks throughout our customer's cloud transformation journey as it relates to the HashiCorp product suite.
• Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.
• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.
• Be cognizant of, and effectively communicate, the business value of the HashiCorp product suite to customers.
• Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.
• Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.
• Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
• Be subject to additional background checks and screening performed by the customer.

Benefits

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs.
• IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees