Resident Services Team Lead | JCA

HomeRise • San Francisco, CA

5d

About The Position

HomeRise seeks an experienced social service professional to provide case management services to residents with the primary goal of maintaining housing stability, including ongoing meetings and counseling to establish goals, develop service plans that are tenant-driven without predetermined goals, provide referrals and linkages to off-site support services, and track progress toward achieving those goals. Supervised by the Resident Services Manager, this position role strongly emphasizes purposeful case management, service planning, and crisis intervention as well as supporting on-site services in coordination with other site staff in support of housing retention services. All services are provided within the context of Housing First and Harm Reduction models.

Requirements

• Bachelor’s degree in a behavioral science (social work, psychology, clinical psychology) is preferred
• Master’s degree or a social service certification (CAADAC, CCAPP, etc.) is strongly preferred
• Minimum of two years demonstrated ability to work with homeless or formerly homeless individuals and/or persons struggling with substance use, mental health issues, and disability
• Minimum of one years’ experience providing case management and crisis intervention
• Knowledge of supportive housing, housing first, trauma-informed, motivational interviewing and harm reduction principles
• Familiarity with community resources and service programs
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud-based database)
• Strong interest in doing social justice advocacy
• Valid phone number required

Nice To Haves

• Fluency in Spanish/Mandarin/Cantonese/Russian a plus

Responsibilities

• Supervise up to 2 Case Managers
• Provide case management at a 1:25 ratio by completing assessments, creating and tracking service plan goals, and ensuring that appropriate follow-up and/or referrals are complete and documented
• Accompany clients to community-based appointments
• Provide crisis intervention, conflict resolution, and de-escalation services to all residents
• Assist tenants in communicating with, responding to, and meeting with Property Management
• Offer residents housing retention strategies and community building and resident empowerment activities to meet their service goals
• Provide services using a Harm Reduction model and Housing First model
• Plan and participate in Monthly Community meetings; take notes and inform the Program Director of any concerns or trends
• Complete documentation in PASS and ONE, per agency policy
• Participate in meetings and organizational initiatives
• Other duties as assigned

Benefits

• HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off.
• We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual.
• Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level