Resident Services Receptionist/Package Concierge

SOUTHMINSTER INC • Charlotte, NC

17d • Onsite

About The Position

Full-Time Receptionist / Package Concierge We’re looking for a reliable, customer-focused professional to join our team as a Receptionist / Package Concierge. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional service. This position plays a key role in creating a welcoming, organized, and supportive community environment.

Requirements

• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Comfortable working independently with minimal supervision
• Friendly, professional demeanor and pleasant phone presence
• High school diploma or GED preferred
• 5+ years of receptionist or customer service experience preferred
• Experience with multi-line phone systems
• Ability to lift up to 50 lbs. unassisted
• Ability to stand and walk for extended periods
• Must be able to drive a golf cart and pass test

Nice To Haves

• Experience working with seniors is a plus

Responsibilities

• Answer, screen, and transfer incoming calls using a multi-line system
• Greeting visitors and ensure proper check-in procedures
• Assist residents with questions, requests, and directions
• Coordinate all package deliveries and shipments (receiving, logging, notifying, distributing)
• Maintain accurate resident and business information
• Monitor and manage deliveries, messages, and service requests
• Handle maintenance and housekeeping calls after hours/weekends
• Track resident status updates (hospital stays, travel notices, etc.)
• Provide general concierge support (local recommendations, guest room coordination, etc.)
• Always ensure confidentiality and professionalism

Benefits

• We’re committed to creating a supportive, respectful workplace where team members feel valued.
• Our community is built on compassion, collaboration, and excellence in service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees