Resident Services Professional - Roving Temporary

Sunrise Management • Sunrise, FL

8h • $24 - $26

About The Position

The Resident Services Professional is responsible for providing customer service support. As the first point of contact for residents and prospective residents, you will play a vital role in creating a welcoming and professional environment. You will provide accurate information, support leasing activities, coordinate appointments, and ensure a seamless resident experience from initial inquiry through move-in and beyond.

Requirements

• Previous experience in property management leasing and administrative support required.
• High level of computer proficiency, with the ability to quickly learn and adapt to new software platforms.
• High school diploma or equivalent required.
• Strong verbal and written communication skills, with the ability to interact professionally with residents, prospects, and team members.
• A confident and empathetic leader who builds trust and fosters positive relationships
• An exceptional communicator with strong written and verbal skills
• A collaborative team player who thrives in a supportive, fast-paced environment
• A proactive problem solver with sound judgment and decision-making abilities
• Curious, forward-thinking, and motivated to continuously improve processes and outcomes
• Growth-oriented, highly organized, and attentive to detail
• Tech-savvy with a solid understanding of marketing principles and digital tools
• Target-driven and results-focused, with a strong commitment to achieving goals
• You bring professionalism, energy, and initiative to everything you do—and you’re passionate about creating exceptional experiences for residents and team members alike.

Responsibilities

• Deliver exceptional resident services through daily interaction and professional correspondence.
• Serve as the primary point of contact for residents and prospects, directing inquiries to appropriate resources as needed.
• Greet and assist customers in person and by phone in a friendly, timely, and professional manner.
• Provide complete and accurate rental information to prospective residents.
• Promote the outstanding housing opportunities within the Sunrise Management portfolio.
• Encourage property visits and coordinate appointments with Property Supervisors and Site Managers.
• Schedule appointments for supervisors, residents, customers, and vendors.
• Accurately process rental applications in a timely manner.
• Prepare lease agreements and move-in documentation for execution.
• Address and resolve resident concerns and complaints promptly and professionally.
• Communicate important information clearly and accurately, both verbally and in writing.
• Assist residents with submitting and completing work orders.
• Organize and prioritize responsibilities to ensure timely completion of tasks and projects.
• Support the creation and distribution of promotional materials for community events.
• Represent Sunrise Management and its communities with professionalism at all times, maintaining a polished and businesslike appearance.
• Ensure full compliance with Fair Housing policies and regulations.

Benefits

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED