UDR, Inc. is seeking a Resident Service Manager to join our team at The Commons at Windsor Gardens, our apartment community (#914 homes) located in Norwood, MA. The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.