Resident Services Manager - Axis at Wycliff

Bell Partners, Inc.•Dallas, TX

41d

About The Position

At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact. As a Resident Services Manager with Bell, you will be responsible for leading and directing all activities related to the care and retention of current residents. This position leads and motivates the Resident Services staff members to provide service to residents and maintain a high level of resident satisfaction.

Requirements

Demonstration of Bell Core Values
BA/BS in business, sales, or related field, relevant experience, or a combination
2+ years of experience in multi-family leasing or 2+ years of experience in B2B selling desired
Exceptional customer service and interpersonal skills
Strong knowledge of MS Office Suite preferred
Excellent written and oral communication skills
Strong marketing skills required
Walking, bending, reaching, climbing, and lifting to 30 lbs.
Ability to work with mechanical and electrical equipment, as well as hazardous materials
Must be comfortable with heights and moving heavy objects

Responsibilities

Respond to residential complaints and concerns in a timely and professional manner
Maintain a professional and friendly atmosphere in the office and public access areas
Maintain and update resident lease files and computer records for the community, including a generation of reports
Support Resident Services Consultants in providing customer service to residents to ensure that Fair Housing Guidelines are followed
Ensure all work order requests are entered, tracked, and completed in a timely manner
Greet current and potential residents and assist with questions
Share ideas for improving resident satisfaction with the Community Manager
Ensure that guest suites are reserved and checked out appropriately
Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
Follow Fair Housing Standards in all matters when working with residents
Regular attendance and punctuality