Resident Services Manager I - Phoenix Area

Mercy Housing • El Mirage, AZ

399d • $53,498 - $58,240

About The Position

The Resident Services Manager I at Mercy Housing is responsible for overseeing the daily operations of a residential community, ensuring residents receive high-quality service and support. This role involves managing resident services, addressing concerns, and fostering a welcoming environment. The position emphasizes equity, diversity, and inclusion, encouraging candidates with lived experience to apply.

Requirements

• Bachelor's Degree in a related field.
• One (1) year of experience in community development or social service program development.
• Program and staff management experience.

Nice To Haves

• Additional work experience.
• Knowledge and skills to work collaboratively in a team environment.
• Intermediate to Advanced Proficiency of verbal, writing and listening skills.
• Demonstrate knowledge in data collection and analysis.

Responsibilities

• Manage and coordinate resident services and activities to enhance the living experience.
• Address and resolve resident concerns and complaints in a timely and professional manner.
• Develop and implement community programs and events to foster a sense of community.
• Collaborate with maintenance and leasing teams to ensure the property is well-maintained and meets residents' needs.
• Maintain accurate records of resident interactions and service requests.
• Provide exceptional customer service and build strong relationships with residents.

Benefits

• 403(b) matching
• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Life insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Construction of Buildings
• Education Level: Bachelor's degree