Resident Services Manager 2

Udr • Richardson, TX

312d

About The Position

UDR, Inc. is seeking a Resident Service Manager 2 to be based at The Flats at Palisades, our community (575 homes) located in Richardson, Texas! The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.

Requirements

• Bachelor's Degree in Business, related field, or its equivalent, preferred.
• Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service.
• Minimum of two years' management or supervisory experience is required.
• Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
• Must have and maintain a valid driver's license.

Nice To Haves

• Experience in special events, marketing, and website management preferred.
• Knowledge of Fair Housing laws.
• Established ability in the use of social media websites.

Responsibilities

• Ensure community is ready for business and meets established physical standards daily.
• Monitor property including office space, restrooms, amenity areas, parking lot and 'show' apartments.
• Provide the best standard of quality and service through resident relations.
• Answer all resident and guest questions professionally and timely.
• Conduct move-in orientation sessions for new residents.
• Oversee the Customer Survey Program.
• Work closely with Business Manager to complete required financial responsibilities.
• Host daily and weekly team huddles to discuss community/resident/operations issues.
• Hire and train new staff and develop staff to maximize potential.
• Manage vendor keys according to UDR's policies and procedures.
• Prepare, communicate, and deliver all resident specific and community letters and notifications.
• Plan and manage all community events.
• Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
• Investigate, address, and resolve all community and resident issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree