RESIDENT SERVICES ENGINEER (NUTANIX)

CriticalTilt • Corona, CA

302d

About The Position

CriticalTilt, Inc. is seeking a highly skilled and experienced RESIDENT SERVICES ENGINEER (NUTANIX) to deploy, administer, and optimize Client Nutanix environments to ensure high performance and reliability. This role will be as resident engineer and subject-matter expert on the Client’s site, with a focus on supporting their AI/ML projects. The RESIDENT SERVICES ENGINEER (NUTANIX) will be responsible for efforts focused on: Support and troubleshoot virtualization issues, employing best practices in solution delivery. Development and automation of processes through scripting and integration with standard frameworks. Creation and presentation of comprehensive growth plans and project reports to stakeholders. Act as a trusted advisor, offering insights on architectural improvements and operational efficiencies. Collaborate with technical teams to identify opportunities to enhance service delivery. Conduct regular status updates and project briefings to ensure transparency and alignment with Client objectives.

Requirements

• Sound experience of a minimum of 7-10 years in an IT enterprise environment.
• A minimum of 5-7 years of experience with Virtualized IT environments.
• Knowledge of Nutanix AOS/AHV hyper-converged platforms.
• Able to independently analyze and diagnose highly complex problems across different platforms.
• Experience and comfort in troubleshooting and handling escalations.
• Participate in planning and hands-on execution of deployment, installation, and configuration of Nutanix core products.
• SW/FW Upgrades and patching.
• VM lifecycle Management (creation, deletion, cloning, snapshot etc.).
• V2V and P2V Migrations.
• Capacity planning & reporting.
• DR planning, setting, restoration.
• Participating in the planning and execution of DR drills.
• Strong ability for documentation, presentation, business meeting organizing & facilitation with post-action management.
• Client-centric approach, excellent verbal and written communication skills with proactiveness that leads to outstanding business relationships.
• Fluent in reading and writing of English language.
• A relevant bachelor’s degree or diploma is mandatory (i.e., in Engineering, Computer Science, or Information Systems is preferred).
• Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI).
• Nutanix Certified Services Core (NCS-CORE) - Must obtain immediately upon hire and prior to commencement of engagement if not already certified.
• CompTIA Security+, GIAC Security Essentials (GSEC), or similar credentials.

Nice To Haves

• Knowledge of VMware ESXi or other converged or hyper-converged platforms.
• Experience in professional services consulting and IT infrastructure operations support is preferred.
• Exposure to the following technologies and concepts: Kubernetes (K8S), Databases (General), Artificial Intelligence (AI) / Machine Learning (ML).
• Other relevant industry certifications such as MCSA, MCSE, VCAP, VCIX, CCNA, CCIA and RHCE are preferred.

Responsibilities

• Participate in service delivery and working with the Client’s IT team and be recognized as a leading member for Nutanix product implementation, operation and administration.
• Clarify and comprehend the Client’s short- and long-term IT objectives and align yourself with your day-to-day activities.
• Leverage extensive knowledge of Nutanix products and features to assist Client’s to plan strategic implementations and/or operations support for their Nutanix environment.
• Be responsible for delivering Nutanix Implementations and/or virtual infrastructure operations support.
• Work collaboratively with Client architects/SMEs to blend Nutanix best practices to accelerate the adoption and expansion of their Nutanix environment.
• Be proactive and actively assume, assess, and identify possible areas of improvement in the Client’s IT environment.
• Collaborates in identifying and communicating new opportunities and ongoing Client status and reporting.
• The individual in the role will be formally trained by Nutanix during this residency on Nutanix Enterprise AI (NAI), requiring sufficient preparation and eventual certification on the platform to support the Client’s implementation.

What This Job Offers

• Education Level: Bachelor's degree