Resident Services Director - HSG
About The Position
Presbyterian Homes & Services - GracePointe Crossing is seeking a Resident Services Director to join our team. REPORTING STRUCTURE: The Resident Services Director reports directly to the Campus Administrator. ABOUT THIS COMMUNITY GracePointe Crossing 1545 Riverhills Parkway NW Cambridge, MN 55008 At the heart of GracePointe Crossing is a community of employees who are committed to high quality service as a ministry of compassion and fellowship. Conveniently located near downtown Cambridge for an easy commute. As an employee you can take advantage of a variety of amenities such as: - Off-street parking - Monthly employee appreciation events - Gift shop This community offers the following care options: Assisted Living, Assisted Living with Memory Care, Care Center/Long Term Care, Long Term Care with Memory Care, Transitional Care/Rehab Responsibilities The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices. This position will support residents through resident advocacy, service coordination, marketing and admission processes. This position acts as a liaison between management and residents, and assists the Site Leader in campus operations. The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site.
Requirements
- College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
- Experience in senior housing, service or health care related environment.
- Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.
- Demonstrated computer proficiency including Microsoft Office and other common computer programs.
- Demonstrated compatibility with PHS's mission and operating philosophies.
- Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.
Nice To Haves
- Demonstrated knowledge of social community service delivery systems preferred.
Responsibilities
- planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices
- support residents through resident advocacy, service coordination, marketing and admission processes
- acts as a liaison between management and residents
- assists the Site Leader in campus operations
- participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site
Benefits
- Full-time benefits-eligible employment begins at a minimum of 30 hours per week: Health, and dental, including applicable HSA & FSA Employer Contribution to HSA for eligible Health Plans Life insurance (AD&D) Retirement, with eligibility for an employer match Holiday pay and extended sick
- Full and Part-time benefits-eligible employment working between 20-29 hours per week: Vision insurance Voluntary short-term & long-term disability Accident & hospitalization coverage Education assistance programs
- All employees: Accrue PTO (Paid time off) Same-day pay Employee assistance program (EAP) College partnership educational discounts Access to Learn to Live Resources
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What This Job Offers
Job Type
Full-time
Career Level
Director
