Resident Services Coordinator

Eah Housing • San Rafael, CA

295d • $24 - $36

About The Position

Explore a career at EAH Housing. Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today. This position is for a full-time Resident Services Coordinator to work at Centertown and Cecilia Place, affordable housing communities in San Rafael and Tiburon, CA. These are Tax Credit properties. Qualified candidates will have 1-2 years of social work experience and/or activities coordination for seniors and/or families.

Requirements

• BA Degree in Social Services, Healthcare or related field, or equivalent combination of education and/or experience.
• 1-2 years of social service experience working with elderly, families.

Nice To Haves

• Experience in social services with elderly and families.

Responsibilities

• Coordinates and oversees the delivery of services and program activities to residents both on and off-site.
• Provides information, assistance, and resident services referrals and engages in follow-up.
• Performs needs assessments to determine what types of programs and services would benefit the residents.
• Obtains resident feedback on effectiveness and quality of programs and their delivery through an annual Resident Satisfaction Survey.
• Develops supportive relationships with residents and conducts regular outreach to encourage participation in resident programs.
• Provides and coordinates opportunities for residents to learn new skills, build community and promote self-sufficiency, including social, educational and StayWell activities.
• Connects residents to food resources in their community.
• Establishes connections with service providers and maintains community resource directory in online database.
• Accurately prepares and maintains monthly budgets, program files and other documents in online database and as required by regulatory requirements.
• Creates monthly newsletters and calendar of events and activities.
• Maintains collaborative relationships with property managers and REM staff.
• Actively participates in company-wide special initiatives, such as scholarships and digital learning, as applicable.
• Assists with recruiting and coordinating volunteers and vendors as needed.
• Maintains resident confidentiality and mutually respectful relationships.
• Attends all Resident Council meetings and works with the Council and residents to encourage higher levels of participation and access to program activities.
• Interfaces regularly with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities.
• Monitors participating agency involvement for quality and compliance with memorandums of understanding or other service agreements.
• Attends department and company meetings, trainings.
• Actively participates in EAH's Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability and life insurance.
• 403(b) retirement plan with a 5% match.
• 15 days of vacation per year (which increases based on years of service).
• 10 paid sick days per year.
• 13 paid holidays.
• Flexible Start Times.
• Competitive Salaries.
• Employee Wellness Program.
• Affordable Dental & Vision Insurance.
• Flexible Spending Account.
• EAP - Mental Health, Financial and Legal Services.
• $1,500 Employee Referral Program.
• EAH University, an in-house training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Bachelor's degree