Resident Services Coordinator

Community Roots Housing • Seattle, WA

17h • $26 - $32

About The Position

Resident Services' mission is to connect Community Roots Housing residents with stabilizing resources, to promote community engagement and cohesion, and to empower and elevate resident's voices. Resident Services partners with CRH Staff and community organizations to support residents in meeting their basic needs and overcoming barriers to maintaining their housing. The Resident Services Coordinator supports Community Roots Housing Residents by offering available resources and referrals to community agencies, while helping build and maintain a sense of community.

Resident Services is looking for a motivated, innovative Coordinator who will utilize compassion to provide resident centered services. Successful candidates are passionate about creating an inclusive community, connecting folks to resources, and working to overcome barriers. You believe everyone deserves a safe place to call home and you embrace the unexpected as a challenge rather than a problem.

Under the supervision of the Director of Property Operations, the Resident Services Coordinator is responsible for the oversight of intakes, service referrals, data integrity and confidentiality, and delivering outstanding resident focused services. The Resident Services Coordinator maintains working knowledge of available social services and community resources for a variety of populations. This position utilizes a strengths-based approach and unconditional positive regard in their service.

Requirements

• Direct experience providing services to low-income households, families with children, Seniors, and/or adults with disabilities, preferably including the provision of information and referral services preferably in a housing setting.
• Demonstrated ability to work with diverse populations, including multi-cultural, age, and disabilities.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health issues and familiarity with mental health system.
• Excellent oral and written communication skills.
• Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, Outlook.
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
• Experience in de-escalation and/or conflict resolution.
• Travel between buildings is required; must be on site for up to 32 hours per week.
• Occasional weekend and evening shifts
• Outstanding customer service skills.
• Experience managing confidential information, tracking and reporting service delivery data.
• Ability to organize time efficiently, prioritize and perform tasks independently.
• A willingness to learn about one’s own prejudices and biases.
• An ability to work toward equal status relationships with people who are different.
• An ability to question personal assumptions about the skills and competencies of employees who are different.
• A desire to learn as much as possible about how one’s own culture is different from others, and how that contributes to a particular way of viewing self and others.
• Demonstrated commitment to advancing social justice.
• Demonstrated understanding of topics such as, institutional racism and it societal impacts specifically related to housing; racial equity; person-centered approach; unconditional positive regard; and housing justice.
• An ability to take risks to communicate with people from other cultures.
• An ability to learn from mistakes made in trying to communicate with people of other cultures.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Personal or professional experience in anti-oppression work.
• Commitment to anti-racism and dismantling institutional and systemic racism.

Nice To Haves

• Two years of professional experience working in one of the following areas: housing programs, mental health, chemical dependency, case management, or the legal system.
• A minimum of two years of experience working with BIPOC, low-income, LGBTQIA+ communities, and people living with disabilities.
• Experience working in Resident Services or with an affordable housing provider.
• Graphic design experience.
• Experience related to Federal Housing Laws, Landlord/Tenant Laws, and subsidized housing programs.

Responsibilities

• Liaison between CRH residents and external community service agency resources. Maintain and facilitate relationships with service agencies.
• Engage in effective networking and collaboration to utilize available community support and resources, including initiation of new partnerships. Attend staff and community meetings. Update and share new resources with CRH staff and residents as needed.
• Inform residents about community resources and services and attend community meetings as necessary.
• Conduct on-going outreach to all residents. Provide resources and referrals to residents as needed.
• Maintain confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Participate with activities related to understanding institutional and structural racism and building cultural competence.
• Collaborate with Site Manager and other site staff to resolve resident issues.
• Follow CRH principles, policies, and procedures; embody CRH values.
• Regularly travel between several locations to meet with CRH residents and staff.
• Complete all reports in an accurate and timely manner.
• Complete all required trainings each year.
• Provide Service Referrals to residents
• Utilize active listening and motivational interviewing techniques to complete needs assessments and coordination of resources.
• Research resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance, SSI, Medicare, food stamps, and all the services that would improve our resident's experience.
• Manages online referral form and database.
• Community Resource Management.
• Manages and regularly updates online resource directories.
• Disseminates and tracks the distribution of community resources.
• Community Engagement
• Plan, preparation, and execution of community events/programming at assigned sites.
• Monthly attendance and assistance with Resident Advisory Council meetings -evening shift required.

Benefits

• Medical HMO, dental and vision insurance is free for employees!!
• PTO accrual of 22 days during your first year of employment, 13 paid holidays, 2 personal holidays and sick time for all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees