Resident Services Coordinator - Albion at Morrow Park

Greystar Management Services•Pittsburgh, PA

1d•Onsite

About The Position

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents. The role coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. The coordinator develops and publishes property newsletters, which include planned events, resident services, and advertisements. They handle resident issues, including neighbor disputes, maintenance repairs, and resident requests, and prepare incident reports in accordance with Company standards. Responsibilities also include scheduling activity center or clubhouse rentals, maintaining contracts for such rentals, and collecting applicable fees. The position ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games. Furthermore, the Resident Services Coordinator processes work orders for the maintenance department, ensures timely and accurate completion, and contacts residents to confirm satisfaction. They prepare weekly maintenance reports to verify resident requests are being completed and inspect buildings and grounds to ensure safety and cleanliness, alerting maintenance to items needing repair.

Requirements

In-depth knowledge of the property and its functions

Responsibilities

Providing effective customer service to all prospective tenants, current tenants and property staff
Assisting property staff with the planning and implementation of resident activities
Promoting a quality living experience for all residents
Coordinating all resident functions and activities including orienting residents to the property
Assisting with utility set-up and deliverance of packages and package claim reminders
Developing and publishing property newsletter, which includes planned events, resident services, and advertisements
Handling resident issues, including neighbor disputes, maintenance repairs, and resident requests
Preparing incident reports pertaining specifically to resident issues, in accordance with Company standards
Scheduling activity center or clubhouse rentals, maintaining the contract on any such rental, and collecting applicable fees
Ensuring guest suites are in rental condition and providing additional amenities to residents, such as movie rentals, books, and games
Processing work orders for the maintenance department, ensuring they are completed timely and accurately
Contacting the resident to determine if they are satisfied with the work completed
Preparing weekly maintenance report to verify resident requests are being completed
Inspecting buildings and grounds to ensure safety and cleanliness
Alerting maintenance to items that need to be repaired

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
Generous Paid Time off
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays
Your birthday off after 1 year of service!
Additional vacation accrued with tenure
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
401(k) with Company Match up to 6% of pay after 6 months of service
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
Employee Assistance Program
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
Charitable giving program and benefits