Resident Services Coordinator - San Diego Portfolio
About The Position
The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Community Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast-paced environment. This role will reside between Metrome and Park Boulevard West properties in San Diego. Schedule: Monday, Wednesday and Friday at Park Boulevard West - 9:00 AM to 5:00 PM Tuesday and Thursday at Metrome - 9:00 AM to 5:00 PM Compensation: $24 to $26
Requirements
- High School Diploma or Equivalent.
- Minimum of 2 years of experience in property management, customer service, or HOA administration.
- Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
- Ability to multitask and manage competing priorities in a fast paced environment.
- Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively.
- Willingness to work occasional evenings or weekends for community events as needed.
Responsibilities
- Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
- Manage and maintain the community access system and resident registration records.
- Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
- Conduct daily property inspections, document issues, and generate work orders as needed.
- Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
- Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
- Coordinate and attend HOA and community events to ensure seamless execution.
- Oversee invoice coding and assist with budget tracking.
- Manage all resident move-in and move-out procedures, including documentation and coordination.
- Assist maintenance and management teams with large-scale projects.
- Support the Community Manager in preparing board packets, board meeting materials, and presentations.
- Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
- Other duties as assigned
Benefits
- We offer competitive pay and ample opportunities for career growth and advancement.
- Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
- We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
- We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
- Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
