Resident Services Coordinator

Harbor Group Management

2d

About The Position

The Resident Services Coordinator (RSC) plays a key role in enhancing resident satisfaction and retention in a multifamily community by delivering exceptional service, managing resident programs and communication, and supporting daily operations. This role serves as a primary point of contact for residents, working collaboratively with the Property Manager, Leasing Specialists, and the broader site team to ensure a vibrant, welcoming, and well-organized living environment.

Requirements

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficient with Microsoft Office and Property Management software experience is preferred.
• Creative mindset with the ability to design and implement engaging community events and experiences.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Availability to work occasional evenings or weekends for resident events.
• Valid driver’s license required (for operating golf carts if applicable).

Responsibilities

• Serve as the primary contact for resident support, addressing concerns and resolving issues with professionalism and urgency.
• Greet residents, prospects, and guests, ensuring a positive first impression and providing assistance or tours as needed.
• Coordinate and support the resident move-in and move-out processes, including scheduling elevator/load-in times and guest suite reservations.
• Manage and log package deliveries, ensuring timely resident notifications.
• Monitor and maintain amenity spaces, ensuring they are clean, stocked, and "tour-ready" at all times.
• Plan, execute, and promote engaging resident events, programs, and community-building initiatives using common areas and amenity spaces.
• Develop monthly resident communications such as newsletters, event calendars, and flyers; manage resident portal postings.
• Maintain strong relationships with local vendors, businesses, and service providers to offer relevant resources and exclusive resident opportunities.
• Respond to and monitor the community email account, collaborating with the team to ensure timely communication and follow-up.
• Support leasing and marketing efforts to meet property goals by assisting with tours, maintaining marketing materials, and contributing to strategy.
• Input on event budgets and manage program-related expenses to align with budgetary goals.
• Maintain accurate and current resident call lists and distribute resident notices as needed.
• Serve as a liaison between residents and the Property Manager, escalating issues and sharing feedback as appropriate.

Benefits

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions (including part-time employees)
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks (including part-time employees)
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount (including part-time employees)
• Employee Referral Program (including part-time employees)
• Employee Assistance Program (including part-time employees)
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED