Resident Services Coordinator

AAM Brand•Tucson, AZ

1d•Onsite

About The Position

Position Summary: Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns, facilitate various services to enhance the lifestyle of the residents. Partners with Community Manager to effectively manage the front reception area and other onsite amenities. Responsible for being the primary point of contact for the community through managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents. Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines. Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods. Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed. Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk. Inspect common areas for cleanliness and safety concerns Assist Community Manager with architectural submittal process. Maintains strict adherence to community and company deadlines. Track petty cash and record payments Other related duties as directed.

Requirements

Excellent communication skills both verbal and written
Ability to multitask while staying focused and detail oriented
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
Exceptional organization skills
Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems
Ability to interact and work positively and effectively with residents and staff at all levels

Responsibilities

Assisting with all resident needs being the first point of contact for resident’s requests and/or concerns
Facilitate various services to enhance the lifestyle of the residents
Effectively manage the front reception area and other onsite amenities
Managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents
Networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines
Diagnose, clarify or provide solutions and/or resources
Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods
Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed
Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk
Inspect common areas for cleanliness and safety concerns
Assist Community Manager with architectural submittal process
Maintains strict adherence to community and company deadlines
Track petty cash and record payments
Other related duties as directed