Resident Service Coordinator - Sunroad Asset Management

Sunroad Automotive•San Diego, CA

52d

About The Position

The Resident Services Coordinator serves as the main point of contact for residents. This role blends customer service, operations support, and community engagement to ensure every resident feels valued, heard, and at home. The ideal candidate is approachable, highly organized, and thrives in a fast-paced, high-volume environment. You will manage daily resident interactions, coordinate service requests, support move-ins and renewals, and assist with property communications and events all while maintaining a polished and professional presence.

Requirements

Minimum 1–3 years in property management, hospitality, or administrative support.
Yardi, RealPage, Entrata, or similar CRM/property management platforms.
Excellent communication, empathy, and problem-solving skills.
Strong attention to detail and ability to multitask across resident, operational, and event-related duties.
Polished verbal and written communication skills with a calm, solutions-driven approach.
Dependable, self-motivated, and collaborative team player with a positive attitude.
High school diploma or equivalent required; associate or bachelor’s degree preferred.

Responsibilities

Serve as the primary contact for all resident inquiries, service requests, and community information.
Provide prompt, empathetic, and solution-oriented communication to resolve concerns within 24 hours.
Maintain a welcoming and professional presence at the front desk, ensuring residents and visitors feel acknowledged and assisted.
Support move-ins and move-outs by coordinating key exchanges, parking assignments, and welcome communications.
Partner with the maintenance team to ensure timely and accurate completion of service requests.
Manage daily property correspondence, including emails, calls, and notices.
Update and maintain accurate resident records, ledgers, and files in Yardi, RealPage, or Entrata.
Issue community announcements, reminders, and newsletters under the direction of the Assistant Community Manager.
Assist with posting notices, coordinating deliveries, and maintaining compliance with Fair Housing and company policies.
Support the preparation of resident letters, renewal offers, and other administrative documents.
Collaborate with the Community and Leasing teams to plan and host resident appreciation events, giveaways, and community programs.
Maintain event calendars, RSVP lists, and vendor communication for resident events.
Promote community culture through social media postings, digital boards, and in-person engagement.
Encourage resident retention by helping create a sense of belonging and consistent connection.
Partner with the management team to ensure front-office organization, efficiency, and professionalism.
Track service requests, package deliveries, and resident interactions to identify patterns and improvement opportunities.
Assist in new move-in orientations, ensuring residents are informed about amenities, services, and policies.
Support the leasing and management teams with administrative tasks as needed (e.g., renewal tracking, data entry, reporting).