Resident Services Coordinator - Transbay 2 West (Bilingual)

Chinatown Community Development Center • San Francisco, CA

114d • $30 - $31

About The Position

The Bilingual Resident Services Coordinator provides services to a diverse group of older adults, including formerly homeless seniors and those with various mental health and substance use histories, living at TransBay Block 2 West, a 150-unit senior supportive housing site in San Francisco’s developing Salesforce Park and Transit area. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs.

Requirements

• Bachelor’s Degree in Social Work or related field and one (1) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, OR
• High school diploma or GED and a combination of four (4) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
• Experience working with adults with mental health and or substance abuse issues
• One year of experience in developing, organizing, and implementing group activities
• One year of experience working with older adults
• Experience in program planning, facilitating meetings, and conducting training
• Ability to work effectively with culturally diverse populations
• Bilingual / biliterate in English/Cantonese
• Knowledge of, and sensitivity to, the needs of low-income people
• Ability to travel throughout San Francisco

Nice To Haves

• Knowledge of public benefits and how to screen for benefits eligibility
• Experience providing services to seniors and adults with substance use/mental health needs
• Experience working in a Permanent Supportive Housing environment
• Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
• Experience working within a Harm Reduction Model
• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
• Prior experience measuring program outcomes

Responsibilities

• Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, coordination with Property Management and third party providers
• Collaborate with onsite staff, other CCDC departments, and city funders
• Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
• Coordinate resident services teams projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
• Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
• Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
• Provide technical assistance, staffing support and translation services to all resident groups
• Support residents facing housing stability issues including applying for rental assistance
• Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication
• Administer and manage community roof garden
• Gather, track and provide information for city mandated reporting

Benefits

• Comprehensive benefits

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees