Resident Services Coordinator (Pimentel Place, Mission Paradise - 1483,1484)

EAH Housing • Hayward, CA

362d • $24 - $36

About The Position

This position is for a full-time Resident Services Coordinator to work at Pimentel Place (57-units) and Mission Paradise (76-units), affordable family and senior housing communities in Hayward, CA. The Resident Services Coordinator assists residents by connecting them with existing social services provided by public agencies or private practitioners within the community. The role involves examining the needs for on-site services and exploring ways programs and services can be brought to the property. The Coordinator engages in using a trauma-informed approach to service delivery and developing community relationships. This position supports EAH's mission and core values.

Requirements

• BA Degree in Social Services, Healthcare or related field, or equivalent combination of education and/or experience.
• 1-2 years of social service experience working with elderly, families.

Responsibilities

• Coordinates and oversees the delivery of services and program activities to residents both on and off-site.
• Provides information, assistance, and resident services referrals and engages in follow-up.
• Performs needs assessments to determine what types of programs and services would benefit the residents.
• Obtains resident feedback on effectiveness and quality of programs and their delivery through an annual Resident Satisfaction Survey.
• Develops supportive relationships with residents and conducts regular outreach to encourage participation in resident programs.
• Provides and coordinates opportunities for residents to learn new skills, build community and promote self-sufficiency, including social, educational and StayWell activities.
• Connects residents to food resources in their community and facilitates distributions as needed.
• Establishes connections with service providers and maintains community resource directory in online database.
• Accurately prepares and maintains monthly budgets, program files and other documents in online database and as required by regulatory requirements.
• Creates monthly newsletters and calendar of events and activities.
• Maintains collaborative relationships with property managers and REM staff and participates in biweekly meetings with the site team.
• Actively participates in company-wide special initiatives, such as scholarships and digital learning, as applicable.
• Assists with recruiting and coordinating volunteers and vendors as needed.
• Maintains resident confidentiality and mutually respectful relationships.
• Attends all Resident Council meetings and works with the Council and residents to encourage higher levels of participation and access to program activities.
• Interfaces regularly with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities.
• Monitors participating agency involvement for quality and compliance with memorandums of understanding or other service agreements.
• Attends department and company meetings, trainings.
• Actively participates in EAH's Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability and life insurance.
• 403(b) retirement plan with a 5% match.
• Generous vacation accrual (15 days of vacation per year, increasing based on years of service).
• 10 paid sick days per year.
• 13 paid holidays.
• Flexible start times for onsite positions.
• Employee Wellness Program.
• Flexible Spending Account.
• EAP - Mental Health, Financial and Legal Services.
• $1,500 Employee Referral Program.
• EAH University, an in-house training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees