Resident Services Coordinator - Kent and Tacoma

Greystar Real Estate Partners • Kent, WA

352d • $23 - $26

About The Position

Greystar has an immediate opening for an experienced Resident Services Coordinator! Our team members are high performers that care about customer service and exceed expectations. The Resident Services Coordinator plays a critical role in our success. The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned.
• Assists with preparing and delivering notices and preparing notices for mail service, reaches out to residents by phone and door regarding rental assistance application and any communication in the process.
• Assisting with lease renewal packets with instruction from the CM.
• Completing some property reporting when necessary.
• Completing 10-day notice packets.
• Responsible for the management of the cleaning of the Kids Club/Activity Center.
• Completes other administrative or clerical tasks assigned by the CM.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off: 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays.
• Onsite housing discount at Greystar-managed communities.
• 6-Week Paid Sabbatical after 10 years of service.
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000.
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 5,001-10,000 employees