Resident Services Coordinator I

SPANISH SPEAKING UNITY COUNCIL • Oakland, CA

10d

About The Position

The Resident Services Coordinator I (Multi-Family Housing) supports families and individuals living in affordable housing by providing resource coordination, community programming, and referrals that promote housing stability, education, and economic mobility.

This role serves as a connector between residents, Property Management, and community-based organizations, with a focus on early intervention, engagement, and prevention of housing instability. More complex or intensive cases are escalated to senior resident services staff.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s in Social Work, Human Services, Psychology, Gerontology, or related field preferred.
• 1–2 years of experience in resident services, social services, or community-based work. Experience working with families, youth, or low-income populations preferred
• Strong communication, problem-solving, and organizational abilities; able to work independently and as part of a team.
• Proficient in Microsoft Office and data entry systems.
• Flexible schedule, including occasional evenings/weekends.
• Commitment to The Unity Council’s mission of equity and inclusion.

Nice To Haves

• Bilingual English/Spanish preferred.

Responsibilities

• Provide general assistance, advocacy, and referrals related to supportive and social services for residents.
• Conduct basic needs assessments to identify barriers to housing stability.
• Support residents in understanding lease obligations, tenant rights, and housing policies.
• Provide referrals for rental assistance, utility assistance, food access, and emergency resources.
• Support residents in navigating public benefits and community resources (e.g., CalFresh, Medi-Cal, employment services).
• Provide referrals and assistance related to childcare access, early childhood education, and subsidized childcare programs.
• Coordinate and promote after-school, youth enrichment, and summer programming through internal or external partners.
• Assist residents with job readiness and employment support, including referrals for job training, workforce development, resume assistance, and vocational programs.
• Support access to adult education, ESL, GED, and digital literacy programs.
• Assist with planning and coordinating on-site workshops, family-focused events, and community-building activities.
• Promote resident participation and leadership development opportunities.
• Support food access programs and outreach initiatives.
• Collaborate closely with Property Management and Maintenance to address resident concerns impacting housing stability.
• Build and maintain relationships with community-based organizations, schools, and workforce partners.
• Coordinate visiting service providers and on-site programming as appropriate.
• Respond appropriately to crisis situations using de-escalation techniques and established protocols.
• Report safety concerns or incidents promptly to supervisors and Property Management.
• Accurately document resident interactions, referrals, and outcomes.
• Maintain resident service files and assist with required reporting.
• Attend required meetings, trainings, and professional development activities.
• Perform other duties as assigned to support resident services operations.

Benefits

• Two weeks of paid vacation a year, sick time, 14 holidays, up to five floating holidays based on employee status, medical and dental benefits on the first of the month following 30 days of employment, life insurance policy at no cost to employee (with the option of increasing policy amount), flexible spending account for medical and dependent care costs, commuter benefits, 403(b) with employer match, and other benefits.
• We foster a joyful workplace and offer opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED