Resident Services Coordinator I - Renton Sage

Bellwether Housing • Renton, WA

2d • $31 - $37 • Hybrid

About The Position

The Resident Services Coordinator supports Bellwether residents by offering available resources and referrals to community members while helping build and maintain a sense of community. This role will support Residents of Renton Sage Apartments, a multi-family community in Renton serving a diverse group of residents, many of whom are multilingual learners.

Requirements

• 2 years of direct experience providing services to low-income households, seniors, and/or adults with disabilities, including the provision of information and referral services, preferably in a housing setting.
• Demonstrated ability to work with diverse populations, including multicultural, age, and disabilities.
• Demonstrated ability to effectively intervene in crisis situations and make appropriate referrals.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health, substance use disorders issues, and familiarity with mental health systems.
• Excellent oral and written communication skills.
• Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, and Outlook.
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
• Experience in de-escalation and conflict resolution.
• Ability to maintain regular, reliable attendance records.
• Must be on site up to 32 hours per week.
• Occasional weekend and evening shifts.

Nice To Haves

• Bilingual or multilingual: Spanish strongly preferred.
• Familiarity and experience with social services resources for low-income families in South King County or East King County and surrounding areas.
• Bachelor’s degree in social work, human services, or related field; four years of equivalent professional experience may be substituted for a degree.

Responsibilities

• Liaison between Bellwether residents and external community service agency resources.
• Maintain and facilitate relationships with service agencies, familiar with resources in Renton and the surrounding areas, including initiation of new partnerships.
• Follow up on referrals and services, providing advocacy for resident needs; ensure that the resident is connected to appropriate, effective services in a timely manner.
• Respond to crisis situations promptly using de-escalation techniques and a trauma-informed care approach. Initiate action as required, including contact with emergency response systems.
• Conduct ongoing outreach to all residents, including outreaching residents in their homes as needed.
• Maintain the confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Relate to others professionally, respecting individual and cultural differences. Work to build cultural competence and understand how cultural background might influence the need for varying approaches with different residents.
• Collaborate with the building Site Manager and other site staff to resolve resident issues. Provide robust eviction prevention efforts, address delinquency, and support residents.
• Occasionally, travel to other locations to train and collaborate with other Bellwether Resident Services staff. Attend staff and community meetings.
• Update and share new resources with Bellwether staff and residents as needed. Complete all reports in an accurate and timely manner.
• Attend all the required training and safety meetings each year. Follow Bellwether principles, policies, and procedures; embody Bellwether values.

Benefits

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.
• At Bellwether Housing, you will elevate your career in a role that's as rewarding as it is impactful, where you’ll be part of a movement that is helping shape the future of affordable housing in Seattle and where diversity, equity, inclusion, and belonging are the pillars of our success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level