Resident Services Coordinator I

AvalonBay Communities

127d • $48,000 - $71,900

About The Position

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Coordinator Resident Service is responsible for implementing programs to address resident satisfaction with services provided during the renovation/rehabilitation process. This associate also responds to resident requests and inquiries and works to address resident concerns and issues in accordance with the company’s customer service standards.

Requirements

• High School diploma or equivalent (GED) required.
• 0-1 year of multi-family leasing experience or in a customer service (e.g., hospitality, retail, etc.) organization.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses.
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
• Frequently operates general office equipment such as personal computer, telephone, photocopying machine, facsimile machine, and postage machine.
• Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).
• Occasionally operates motorized vehicles such as a car, truck, van or golf cart.
• Frequently transports objects of up to 30 pounds across variable distances.

Responsibilities

• Communicates with residents to ensure residents are knowledgeable regarding community’s services, operating procedures, and issues during renovation/rehabilitation process.
• Responds to resident requests, works with residents to minimize/resolve problems and complaints, and follows through to ensure issue is resolved.
• Coordinates resident service issues with appropriate community staff, such as maintenance, concierge, leasing, and management and ensures resident issues are resolved in a timely manner.
• Implements all applicable AVB policies and procedures and ensures compliance as needed.
• Ensures compliance with all federal, state, and local laws, specifically Fair Housing regulations.

Benefits

• Comprehensive benefits — health, dental and vision.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on apartment homes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED