Resident Services Coordinator I/II

East Bay Asian Local Development Corporation • Oakland, CA

85d • $51,450 - $65,100

About The Position

The East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years. We are seeking a bilingual (Cantonese/English) Resident Services Coordinator (RSC I/II) to support residents at our Chinatown properties. This role provides individualized support, organizes community-building activities, and partners with local service providers to ensure residents — particularly Chinese-speaking seniors and families — have access to resources that support housing stability, health, and well-being.

Requirements

• 0–2 years’ experience in social services, community engagement, or housing-based programs for RSC I.
• 2–4 years’ experience in social services, community engagement, or housing-based programs for RSC II.
• Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered).
• Fluency in Cantonese (speaking, reading, and writing).
• Strong written and oral communication skills in English.
• Familiarity with immigrant-serving resources and senior support programs.
• Proficiency with Microsoft Office and case management systems.
• CPR/First Aid certification (training provided if not current).
• Must pass DOJ and criminal background checks.

Nice To Haves

• Minimum 2+ years of experience in social services, housing support, or community-based programs.
• Bachelor's degree in social work, psychology, public administration, or a related field preferred.

Responsibilities

• Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
• Respond to resident concerns, including mediation, conflict resolution, and crisis support.
• Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
• Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
• Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events.
• Facilitate workshops, orientations, and presentations in both English and Cantonese.
• Collaborate with Property Management to support residents at risk of eviction or facing safety concerns.
• Maintain accurate case notes and reporting in EBALDC’s data systems.

Benefits

• Competitive salary and benefits package.
• Ongoing training and professional development.
• Inclusive, mission-driven workplace.
• Opportunity to make a meaningful impact in Oakland’s Chinatown community.
• EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and wellness Days off for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees