Resident Services Associate (Part-Time) (Weekends)

PMP Management LLC•West Hollywood, CA

20d•Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the Resident Services Associate, The Harland Owners Association, West Hollywood, CA Who We Are Property Management Professionals LLC. (PMP) is an industry-leading association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, Arizona, and Utah. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest-growing management firms that provides our team members a unique opportunity to evolve and grow their careers. Our extraordinary team has been the driver of PMP’s growth since inception. By delivering on our promise of extraordinary service to each of our valuable clients, PMP’s reputation as an industry leader has contributed to our growth and attracted some of the most talented professionals in the industry. PMP’s unique company culture is one of our firm’s most prized attributes. We pride ourselves on a positive, supportive, and rewarding company culture. From the moment you visit one of our division offices or meet a member of our team, you will begin to see and feel what makes PMP’s team so unique. Who We’re Looking For PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description: Resident Services Associate, The Harland Owners Association The Resident Services Associate will work at the reception of a luxury West Hollywood condominium building to assist the community management office with administrative responsibilities. This allows our Community Manager to stay focused on their key objectives and offer a level of service, expertise, and knowledge that surpasses our clients’ expectations, putting people before profits. This position is part-time, with a 16-hour schedule each weekend (8 hours on Saturday and 8 hours on Sunday).

Requirements

4 Year College Degree preferred but not required
3-4 Years of experience in an administrative role
Extraordinary customer service skills
Exceptional writing and communication skills
Proficient in Microsoft Word and Excel
Strong organizational skills
An honest, responsible, optimistic, and enjoyable demeanor
Part-time role
Weekend Schedule Only

Responsibilities

Greet all residents and visitors, providing hospitality-like service
Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion
Serve as the primary layer for access control and key management
Assist with homeowner and tenant package management
Work with the Community Manager to provide regular and consistent communications to the membership with community updates and events via newsletters, e-mail, mail, phone, etc.
Coordinate and assist with residents with the move-in and move-out to the property per the association guidelines.
Address walk-up resident service requests
Answer all front-desk calls and address call-in resident service requests
Update association website and portal, including both document folders and the community calendar, ensuring all information is up to date
Work with the Community Manager to ensure all service requests are addressed promptly, providing updates to the respective resident as necessary
Perform routine property inspections to assist the Community Manager with compliance with the association's governing documents and with California civil and code compliance.
Proactively reach out to owners regarding any non-compliance or delinquency matters
Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support as necessary to ensure they’re able to meet their operational duties and obligations
Various other duties as assigned