Resident Services Associate, The Harland West Hollywood

PMP Management LLC•West Hollywood, CA

41d•Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Resident Services Associate, The Harland Owners Association, West Hollywood, CA. Who We Are Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below: Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement Who We’re Looking For PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description: Resident Services Associate, The Harland Owners Association The Resident Services Associate will work at the reception of a luxury West Hollywood condominium building to assist the community management office with administrative responsibilities. This allows our Community Manager to stay focused on their key objectives and offer a level of service, expertise and knowledge that surpasses our client's expectations, putting people before profits.

Requirements

4 Year College Degree preferred but not required
3-4 years of experience in an administrative role
Extraordinary customer service skills
Exceptional writing and communication skills
Proficient in Microsoft Word, Excel, and PowerPoint
Proficient in reviewing and understanding budgets and financial statements
Strong organizational skills
An honest, responsible, optimistic, and enjoyable demeanor
4 Year College Degree preferred but not required
3-4 Years of experience in an administrative role
Extraordinary customer service skills
Exceptional writing and communication skills
Proficient in Microsoft Word, and Excel
Strong organizational skills
An honest, responsible, optimistic, and enjoyable demeanor

Responsibilities

Greet all residents and visitors, providing hospitality-like service
Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion
Serve as the primary layer for access control and key management
Assist with homeowner and tenant package management
Work with Community Manager to provide regular and consistent communications to membership with community updates and events via newsletters, e-mail, mail, phone, etc.
Coordinate and assist with residents with the move in and move out to the property per the association guidelines.
Address walk-up resident service requests
Answer all front-desk calls and address call-in resident service requests
Update association website and portal, including both document folders and the community calendar, ensuring all information is up to date
Work with the Community Manager to ensure all service requests are addressed in a timely manner, providing updates to the respective resident as necessary
Perform routine property inspections to assist the Community Manager with compliance with the associations governing documents and with California civil and code compliance.
Proactively reach out to owners regarding any non-compliance or delinquency matters
Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support as necessary to ensure they’re able to meet their operational duties and obligations
Various other duties as assigned