Resident Service Specialist

Udr • Woodbridge, VA

86d • $30 - $33

About The Position

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our NOVA teams for an apartment community based in Woodbridge, VA. The position is responsible for coordinating responses to resident service issues and tracking move-in satisfaction while maintaining company customer service standards within the community. The role includes various administrative functions associated with residents' needs, move-in coordination, and concierge-type customer service, as well as organizing resident activities.

Requirements

• High School Diploma or equivalent required.
• Associate degree in business administration or equivalent preferred.
• Minimum of two years of office experience required.
• Minimum of two years' experience in residential properties, rental operations, hotel, or related business operations preferred.
• Must have and maintain a valid driver's license.

Nice To Haves

• Demonstrated knowledge and familiarity with community and rental property operations.
• Knowledge of Fair Housing laws.
• Demonstrated skills with customer service.
• Knowledge of principles and methods for showing and promoting property.
• Experience with Onesite reporting and office practices.

Responsibilities

• Ensure each new resident has a move-in orientation conducted by appointment.
• Contact new residents within seven days of move-in to ensure satisfaction and report any issues.
• Scan all required move-in documents into Onesite.
• Oversee Pending Tasks.
• Guide walk-in traffic and minimize wait time.
• Handle walk-in resident concerns with the Resident Service Manager and/or Community Director.
• Ensure all communications are checked and responded to within established time guidelines.
• Organize incoming packages systematically and distribute as needed.
• Work closely with the Business Manager and other teams to meet leasing and renewal goals.
• Utilize CRM to manage resident relations and service requests.
• Walk through move-in ready apartments to ensure they meet standards.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Address deficiencies reported by residents promptly.
• Provide superior customer service to internal and external customers.
• Interact with walk-in prospects and answer questions about the community.
• Research and prepare reports, memos, and other documents as directed.
• Set up self-guided tours for walk-in prospects.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures.
• Commit to Living the UDR Values each day.
• Perform Resident Service Manager duties in their absence.
• Perform other duties as assigned.

Benefits

• Equal employment opportunities to all employees and applicants.
• Prohibits discrimination and harassment of any type.
• Commitment to providing and maintaining a diverse workforce and an inclusive work environment.

What This Job Offers

• Industry: Real Estate
• Education Level: High school or GED