Resident Service Director

PACS•Charleston, SC

3d•$60,000 - $70,000

About The Position

A Resident Services Director (RSD) is a multifaceted leadership role responsible for overseeing the daily operations and well-being of residents in a assisted living facility. This person acts as a crucial link between the residents, their families, and the facility's staff, ensuring a high quality of life and compliance with all regulations. A successful candidate can expect a wage of $60,000-70,000 annually, plus full benefits with PACS Senior Living.

Requirements

A bachelor's degree in healthcare administration, nursing, or a related field.
Experience in a senior living or long-term care setting.
Exceptional organizational and problem-solving abilities.
Strong interpersonal and communication skills to build rapport with residents, families, and staff.
A compassionate and empathetic demeanor.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers and employees.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual must be proficient in Microsoft Suite products and Point Click Care (PCC).
Must have a current RN License.

Responsibilities

Resident Care and Management: The RSD is often responsible for developing, implementing, and monitoring personalized service plans for residents. This includes conducting assessments, coordinating with healthcare professionals, and making sure that all residents receive the services they need.
Staff Supervision and Training: The RSD manages the health services team, which may include nurses, caregivers, and other support staff. This person is in charge of hiring, training, scheduling, and evaluating staff to ensure the highest standard of care and service.
Community and Program Development: A key part of the job is fostering a positive and engaging environment. The RSD may design and implement programs that promote the physical, emotional, and social well-being of residents, such as fitness classes, social events, and recreational activities.
Communication and Advocacy: The RSD maintains open communication with residents and their families, addressing concerns, resolving conflicts, and providing updates on resident status. This person also acts as an advocate for residents, ensuring their needs and rights are protected.
Regulatory Compliance and Administration: The RSD ensures the facility adheres to all local, state, and federal regulations. Administrative duties may include managing budgets, overseeing medication programs, and maintaining detailed resident records.