RESIDENT SERVICE COORDINATOR

Gene B. Glick • Milwaukee, WI

122d

About The Position

We are searching for an experienced Resident Services Coordinator to assist our elderly residents at our Meetinghouse apartment community. The Resident Service Coordinator (RSC) provides support to a diverse group of residents living in our affordable housing communities. This position requires a motivated and resourceful individual who is sensitive to resident needs, has outstanding skills in coordinating services for residents, can work effectively within a team, and thrive in a relatively independent work environment - taking the initiative to proactively support resident needs.

Requirements

• Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training and experience.
• 2-3 years of progressively responsible experience in social service delivery.
• Experience with PC based word processing and spreadsheet software.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the population(s) served.
• Able to work a varied schedule including evenings and weekends.
• Must have and maintain a valid Driver's License in the state of residence.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.

Nice To Haves

• Fluency in Spanish a plus.

Responsibilities

• Ensure the completion of resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, development of individually tailored case plan for services and periodic re-assessment of the resident's situation when services are not available through the general community.
• Accurately maintain record of resident interactions, goals, desired outcomes and family or individual achievements.
• Follow up on resident lease violations notices given to residents, working proactively to reduce the number of notices that lead to evictions.
• Work with the property manager, regional manager, resident success manager, and other team members to ensure that services are consistent with an existing resident services plan and that those services are meeting Glick's service standards of striving towards the common goal of resident stability.
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of ongoing resident engagement activities.
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of regular onsite programs.
• Develop strong relationships with community-based organizations and providers for both referrals and onsite services.
• Identify resident needs and develop strategies to connect residents with necessary services, resources, and supports.
• When community-based or external services are unavailable, the RSC may provide direct services.
• Accurately collect and record data to measure both resident and program outcomes.
• Establish and maintain community-based partnerships supporting food access, rental and utility assistance as well as general eviction prevention.
• Manage RSC tenant relations and training expenses to ensure expenses are reasonable, allowable, and funds are expended in a timely manner.
• Complete, review, and submit reports on a timely basis and as requested.
• Creates monthly calendar of events and community newsletter.
• Meets regularly with onsite property manager and attends regularly offered training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees