Resident Service Coordinator - Rochester

Volunteers of America Minnesota and Wisconsin•Rochester, MN

1d•$72,000 - $75,000

About The Position

The Resident Service Coordinator provides case management and referral services to the residents. This position works with agencies and service providers in the community to establish relationships and link residents and services appropriately.

Requirements

Bachelors degree in social work, Gerontology, Psychology or Public Health, preferred
Associates degree and experience working with seniors may be considered
5-10 years experience in related field
Knowledge of services available in the community for the population being served
Training in the aging process, elder services, drug and alcohol abuse, mental health issues
Awareness of eligibility for and procedures of federal and state entitlement programs
Knowledge of legal liability issues relating to service coordination
Experience working with older persons in a direct service capacity is strongly desired
Completion of 36 related classroom or seminar training hours prior to hire or within the first twelve months as Services Coordinator

Responsibilities

Works as a team member with Community Administrator in serving project residents (follow up on resident situations management believes may need supportive services)
Provides or coordinates educational sessions for residents about the resources available to them within the broader community.
Promotes wellness activities for all residents.
Educates residents on service availability, application procedures, resident rights, etc.
Provide intake, assessment and referral services.
Monitors the delivery of services to residents to ensure that they are appropriate, timely and satisfactory.
Assists and advises residents and families of services which may be necessary to maintain a self-reliant lifestyle.
Documents contact with residents, providers and family and educates residents, families and staff on available community resources in Service Point Software.
Maintain individual files on residents which will contain at least one of the following: Intake information Service termination information Quarterly review and follow-up Human and civil rights abuse Residents/family meeting notes
Write articles/flyers for upcoming events and presentations for the monthly newsletter and in-house channel.
Assists residents in building informal support networks among themselves and with family members.
Sets up and maintains volunteer support programs with service organizations on the community.
Completes reports with copies given to site supervisor, quality assurance administrator, manager and government agency (HUD).
Provide monthly input e.g., statistics, number of clients served, center activities/classes to the Manager of Social Services, for timely completion of written reports.