Resident Service Coordinator, Tabco Towers

VESTA MANAGEMENT CORPORATION•Towson, MD

About The Position

Be a part of the best team in Property Management! Vesta Management is seeking to hire a part-time Resident Services Coordinator to assist and empower our residents at Tabco Towers, in Towson, MD, through the provision of educational, vocational, and other opportunities for self-improvement. The Resident Services Coordinator (RSC) will assess residents’ individual needs for social service intervention, either on referral by property management or by residents’ self-referral. The RSC will assess and coordinate services with third-party (non-profit) social service providers, establish strong community relationships to help residents to identify and effectively manage their social service needs, and will create and sustain partnerships with community-based social service providers and other community stakeholders. Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building. Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need. Initiate strategic relationships with other local service providers and stakeholders. Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential. Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities. Conduct welcome orientation for new residents. Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits. Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through services software. Align initiatives with the company's resident services program’s outcomes, mission, and goals. Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers. Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners. Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.

Requirements

Bilingual in English and Spanish (verbal & written communication skills) strongly preferred.
Bachelor’s degree with a focus on social work, human services, public health, or psychology, developmental disabilities, community development, or a related field strongly preferred.
2+ years of overall professional experience working with families in housing or human services agencies preferred.
Knowledge of child development and/or experience working with youth
Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
Experience working with partners and site team members to implement programs and initiatives.
Background check and drug screening required
Valid Driver's License and clean driving record required.

Nice To Haves

Experience overseeing and managing grants a plus.
Previous experience in property management, and knowledge of HUD regulations a plus.

Responsibilities

Assess residents’ individual needs for social service intervention, either on referral by property management or by residents’ self-referral.
Assess and coordinate services with third-party (non-profit) social service providers
Establish strong community relationships to help residents to identify and effectively manage their social service needs
Create and sustain partnerships with community-based social service providers and other community stakeholders.
Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building.
Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
Initiate strategic relationships with other local service providers and stakeholders.
Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
Conduct welcome orientation for new residents.
Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through services software.
Align initiatives with the company's resident services program’s outcomes, mission, and goals.
Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.