Resident Service Coordinator

Morgan Properties•Allentown, PA

49d•$20 - $23

About The Position

Are you passionate about customer service and creating positive living environments? We're looking for a dedicated Resident Service Coordinator to join our team! In this role, you will play a key part in managing resident services, assisting with property operations, and ensuring smooth administrative processes. You'll engage directly with residents and help ensure their needs are met, all while working in a dynamic and collaborative environment. What You Can Expect from Us: We offer a comprehensive benefits package designed to support both your personal well-being and professional growth: 20% Rent Discount Excellent Base Pay : $20.00 - $23.00/hour $100 New Lease Commissions Property Staff Shared Renewal Commissions (paid monthly) $300 Morgan Essentials (paid quarterly) Employee Referral Program (Earn up to $750 per referral) Education/Tuition Reimbursement Program Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability Retirement Plan: 401(k) with Company Match Generous Paid Time Off: Including 10 Holidays per year and sick leave Employee Assistance Program Additional Employee Discounts on various services What You'll Be Doing: As a Resident Service Coordinator, you'll be responsible for managing resident interactions, supporting property management tasks, and ensuring the overall satisfaction of residents. You will help plan events, conduct property inspections, manage resident files, and assist with communication between residents and leadership.

Requirements

Bachelor's degree (B.A.) from a four-year college or university, or 3-5 years of related experience or training, or an equivalent combination of education and experience
Sales and/or customer service training
Proficiency in software applications, smartphones, and reporting/analysis tools
Excellent communication, interpersonal, and problem-solving skills
Proficiency in software applications, smartphones, and reporting/analysis tools
Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment
Skilled in understanding and addressing resident concerns with care and professionalism

Responsibilities

Resident Engagement, Correspondence, and Follow-Up
Plan and organize resident events to foster community engagement
Respond to resident feedback within 24 hours via the Resident Feedback system on mprop.net
Record and track all resident correspondence in Yardi
Property Inspection & Curb Appeal
Complete weekly property inspections with a focus on resident balconies/patios and amenities
Inspect apartments as needed to maintain property standards
Resident Files & Paperwork
Maintain accurate resident files, including renewals, resident retention programs, and lease changes
Assist with in-house transfers, adding/removing roommates, and lease renewals
Prepare renewal letters for delivery to residents
Assist Property Manager and Assistant Property Manager with paperwork flow and verifications
Collaboration with Leadership
Assist the Property Manager and Assistant Property Manager with property-related tasks
Provide input on setting the agenda for weekly and monthly staff meetings
Compliance
Ensure adherence to federal and state Fair Housing Laws and company policies

Benefits

20% Rent Discount
Excellent Base Pay : $20.00 - $23.00/hour
$100 New Lease Commissions
Property Staff Shared Renewal Commissions (paid monthly)
$300 Morgan Essentials (paid quarterly)
Employee Referral Program (Earn up to $750 per referral)
Education/Tuition Reimbursement Program
Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
Retirement Plan: 401(k) with Company Match
Generous Paid Time Off: Including 10 Holidays per year and sick leave
Employee Assistance Program
Additional Employee Discounts on various services