Resident Service Coordinator

Atlantic Pacific Companies • Four Corners, TX

2d

About The Position

As a Resident Services Coordinator, you will respond to resident inquiries and concerns, provide community information, and conduct move-in orientations to ensure a smooth transition for new residents. You will also follow up with residents after services are performed to ensure their satisfaction. Above all, we're looking for someone passionate about exceeding resident expectations and providing exceptional service.

Requirements

• High School Diploma or equivalent
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Strong interpersonal skills and business vocabulary to represent the company effectively
• Excellent oral and written communication skills
• Strong writing, proofreading, and editing abilities

Responsibilities

• Support the Assistant Property Manager with renewals, rent collection, service requests, resident communication, and other administrative duties.
• Foster resident retention through exceptional day-to-day interactions via in-person, phone, and email communication, encouraging positive online reviews.
• Take ownership of resident concerns with a solutions-oriented approach and timely support from management.
• Schedule and conduct move-in and move-out inspections, ensuring quality and resident satisfaction.
• Coordinate move-in orientations, promoting a positive resident experience.
• Manage inventory of leasing and management products such as collateral and move-in amenities.
• Perform duties of a Leasing Coordinator as needed, supporting the property.
• Assist with company/vendor-sponsored resident events and community-wide communications.
• Maintain high standards for leasing office appearance, tour paths, and model apartments.
• Review unit turn requirements and conduct final inspections before move-ins.
• Provide move-in gifts for new residents and ensure exceptional customer service to all residents, vendors, and colleagues.
• Handle resident issues, conflicts, and complaints professionally, escalating to management when necessary.
• Comply with company policies and procedures, safety regulations, and applicable laws.
• Participate in company training programs related to accounting, fair housing, marketing, and customer service.
• Perform leasing duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED