Resident Service Coordinator - The Westerly on Lincoln Apartments

UDR Careers • Marina Del Rey, CA

1d • $23 - $27

About The Position

UDR, Inc. and its affiliated companies are seeking a Resident Services Coordinator to join our team at The Westerly on Lincoln, our exclusive apartment community (583 homes) located in Marina del Rey, CA. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a Resident Service Coordinator , every day is an opportunity for you to deliver a first-class experience in turn improving customer happiness and resident retention.

Requirements

• Customer service experience
• Multi-Family, Hospitality and/or Retail industry experience
• Minimum of one year of office experience is required.

Responsibilities

• Collaborate with the community management team as needed and requested to resolve resident concerns and complaints.
• Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
• Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages.
• Organize incoming packages systematically.
• Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention.
• Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”.
• Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
• Provide resident keys/fobs and property orientation, explaining the community amenities and unit features.
• Creates and delivers new resident welcome packets, including move-in gift (if any).
• Explain the “Move-In Inventory” form to new resident and ensure that the form is returned.
• Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) before move in if needed.
• Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins.
• Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
• Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures related to employment.
• Committed Living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform other duties as assigned or as necessary.

Benefits

• We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club, honoring our associates for their exceptional customer service and operational excellence.
• Benefits Offered: Medical, Dental, Vision Plans Medical Flexible Spending Account Dependent Care Spending Account Lifestyle Spending Account Supplemental Term Life Insurance Voluntary Cancer Insurance Supplemental Short-Term Disability Insurance / AD&D Insurance Voluntary Long Term Care Insurance 401(k) Plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees