Resident Service Coordinator Chelmsford - Floater

AgeSpan•Chelmsford, MA

64d•Hybrid

About The Position

The Resident Service Coordinator Chelmsford-Floater (RSC Chelmsford-Floater) is responsible for the direct coordination of services and supports to residents at an assigned housing site four days/week (24 hours). The RSC Chelmsford -Floater will also be available three days/week (13.5 hours) to cover vacancies/absences/vacations at AgeSpan's Supportive Housing sites. Whether at their home base or as a floater, they are responsible for identifying and accessing resources beneficial to residents as needed, acting as a liaison between the Housing Authority/Property Management and residents when appropriate, and working collaboratively with Housing Authority/Property Management staff on behalf of all residents.

Requirements

BA/BS Degree preferred; LSW preferred.
Knowledge of and experience with housing/social services with elderly/disabled population strongly preferred.
Knowledge of Housing/Disability laws and regulations helpful.
Solid written, verbal, interpersonal and team skills.
Strong computer skills and comfort with Microsoft applications and programs.
Ability to lift 25 pounds.
Access to reliable transportation.

Nice To Haves

Bilingual English/Spanish a plus.
MARSCH (Massachusetts Association of Resident Service Coordinators) Certification helpful but not required.
SHINE (Serving the Health Insurance Needs of Everyone) certification a plus.

Responsibilities

Work on site no less than 24 hours over four days per week, including every Friday from 9:00 a.m.-3:00 p.m. Schedule is subject to change.
Regularly educate residents on the components of the Supportive Housing Program (24/7 emergency response, congregate meals, connection to resources, etc.)
Coordinate and facilitate services and activities and maintain scheduled office hours.
Conduct surveys at regular intervals to solicit resident feedback on planned programs and activities.
Inform residents about State Home Care and other publicly funded programs and public benefits. Make referrals and assist residents with securing benefits as appropriate.
Assist in screening residents for Home Care Program eligibility and establish appropriate care plans with AgeSpan Care Manager(s) and Nurse(s) assigned to the sites.
Recruit, train and supervise volunteers who assist with group/congregate activities.
Identify gaps in services for residents. Develop, implement, and offer a range of services and programs to residents with the goals of establishing and maintaining cost effectiveness and affordable services, and meeting unmet needs.
Conduct field visits to assess an older adult's physical, social, emotional, and environmental status to determine their eligibility and needs in their homes in accordance with Executive Office of Aging & Independence regulations.
Work closely with community organizations and social service providers to provide programs, supports and services to allow residents to age in place.
Provide accurate and timely documentation to meet all contractual and administrative standards as required by the Executive Office of Aging & Independence, AgeSpan, and, if appropriate, the Housing Authority or Property Management. Provide regular updates, feedback, and reports to Housing Authority or Property Management staff to preserve residents' tenancy. Develop annual goals for the site(s) and provide status reports.
Organize regular meetings with residents to address social, recreational, and educational needs. Identify problems and issues and approaches to dealing with them.
Attend regularly scheduled on-site interdisciplinary meetings with AgeSpan Nurse and Care Manager and vendor representatives to provide on-going monitoring of residents' needs and services.
Attend regularly scheduled RSC team meetings and monthly All Staff and Community Programs meetings.
Provide coverage as a floater at multiple housing sites within the Merrimack Valley and North Shore regions when needed, ensuring continuous support during staff vacancies or absences.
Travel Requirements: The position involves travel between multiple housing sites, and flexibility is essential to adapt to the varying environments and unknowns associated with different locations.
Work with CHA RSC to develop and implement a collaborative plan for the campus.
On days where floater coverage is not needed, provide support to other RSCs at events and assist community outreach team at scheduled outreach events.
Other related duties as assigned.