Resident Relocation Assistant (Westgreen Apartments)

WinnCompanies•Kannapolis, NC

About The Position

WinnCompanies is looking for a Relocation Relocation Assistant to join our team at Westgreen Apartments, a 100-unit residential affordable housing community located in Kannapolis, NC. In this customer service based role, you will be working with residents on a one-on-one basis to educate and coordinate resident relocation during a renovation for Westgreen Apartments.You will ensure a smooth relocation process for residents, assist in conducting community surveys, support residents with completing housing applications, and ensure compliance with the regulator. Please note that this a temporary, full-time, mostly Administrative position, and it will be needed for about 6 months while the property is being renovated. Due to the temporary nature, this position is not eligible for benefits. The hours will be 8:00am - 4:30pm, Monday-Friday with the occasional need to be available on weekends.

Requirements

High school diploma or GED equivalent
3-5 years of related work experience in a property management administrative role.
Advanced skills with the entire Microsoft Office Suite, especially Excel.
Ability to communicate clearly and effectively in writing with internal and external customers.
Excellent customer service skills.
Superb attention to detail.
Ability to adapt successfully to changing situations and environments.
Ability to plan, organize and prioritize work, work to deadlines using sound judgement.
Ability to provide a high level of customer service in a professional and respectful manner.

Nice To Haves

Associate's or bachelor's degree in social work, business, public policy, or related field.
Experience with Tax Credit programs and the ability to complete the full certification process.

Responsibilities

Review schedule of units to be renovated.
Work with contractor to confirm construction schedule on a weekly basis.
Meet with residents individually to communicate schedules and interview to assess household needs for relocation.
Communicate with residents as needed to provide weekly updates on the timeline and process.
Keep the property manager updated with any residents' issues/concerns
Process all special requests of the households by working with the Property Manager and construction team.
Coordinate vendors, including movers, and assist with utility connections and transitions.
Assist with new rental location requirements, leases, and backgrounds to confirm qualifications prior to move.
Assist with conducting community surveys and analyze results to improve processes.
Present relocation updates at community-wide meetings.