Resident Relations Manager

Elme Communities • Alexandria, VA

109d • $31 - $33

About The Position

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team. When you join our Leasing and Resident Experience team as a Resident Relations Manager you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to leasing and community management opportunities.

Responsibilities

• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
• Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance.
• Maintain organized records and provide office support.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Champion Company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.
• Follow up on all resident inquiries and complaints.
• Effectively and professionally resolve conflict with residents.
• Work with legal on lease violations (follow up until resolutions).
• Notify and deliver violation notices (and notate accounts).
• Work with Maintenance to coordinate service requests.
• Schedule work in occupied units with Maintenance and contractors.
• Work with the CapEx team to notify residents of scheduled work.
• Pest control management.
• Coordinate temporary housing for residents with major maintenance issues (using on-site guest suites).
• Work with the team on resident events.
• Escalate and communicate residents inquiries, concerns, and violations to GM that can't be resolved by the Residential Manager.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Holidays
• Pet Insurance
• Rent Discount

What This Job Offers

• Job Type: Full-time