Resident Relations Coordinator / Bilingual - Spanish

Gates Hudson & Associates•Hyattsville, MD

About The Position

Gates Hudson is seeking a Resident Relations Coordinator to support residents through our resident resource program. This role serves as a key point of contact for residents, community partners, and internal teams by providing information, coordination, and administrative support related to community assistance programs and resident services. The ideal candidate is empathetic, organized, and experienced in resident-facing or administrative roles within property management or community services.

Requirements

High school diploma or equivalent
One to two years of experience in property management, community outreach, or a related administrative role
Strong customer service and communication skills
Excellent organizational and time management skills
Working knowledge of Fair Housing regulations
Proficiency in Microsoft Outlook, Word, and Excel
Valid driver’s license

Nice To Haves

Experience coordinating community resources or social service programs
Familiarity with property management software
Background in resident services, case management, or community engagement

Responsibilities

Address resident concerns and assess resident needs
Provide information and referrals to community assistance, clinical, and social service programs
Assist in developing and tracking individualized support plans
Provide case management support for ongoing resident issues
Handle incoming calls from residents, owners, vendors, and community advocates
Participate in resident meetings and group sessions to share information and gather feedback
Maintain clear, professional, and empathetic communication
Maintain accurate records of resident interactions, program usage, and documentation
Manage data entry and documentation using Word, Excel, Outlook, databases, and property management systems
Prepare meeting materials, agendas, and notes
Maintain current program documents, processes, and procedures
Assist with resident surveys, compile results, and help recommend enhancements
Support continuous improvement of resident resource programs
Handle sensitive information with discretion and confidentiality
Perform general office and administrative duties as needed
Work flexible hours, including evenings or weekends, as required