Resident Relations Consultant

About Northland • Austin, TX

6h

About The Position

This position is responsible for providing the highest level of service and support to the Leasing Offices prospects, vendors, and residents. Answers, prioritizes, and directs incoming phone calls in a courteous and professional manner. Organizes and manages daily work orders, filing, parking assignments, resident auto placards and overall administrative responsibilities of the leasing office.

Requirements

• At least one year of previous experience in property management, customer service or a related field is required.
• The ability to multitask and manage time effectively while adhering to certain deadlines.
• Strong communication skills and the ability to work collaboratively with staff, residents, and vendors.

Responsibilities

• Answer, screen, and direct incoming calls.
• Greet and assist visitors to the Leasing Office and schedule appointments as needed.
• Take resident work order requests and input them into the CRM Software.
• Ensure completion of finalized work orders with the residents and the maintenance team.
• Assist maintenance department with vendor services including scheduling services with residents.
• Organizes and assign parking spaces to residents and issue automobile placards.
• Responsible for calling residents regarding upcoming renewals and preparing all renewal paperwork accurately.
• Plan and organize resident events.
• Assist in maintaining community amenity spaces.
• Weekly/Monthly community inspections.
• Complete resident transfers including inspection units and touring new apartments for onsite transfers.

Benefits

• Competitive Bonus Programs
• 401(k) + Company Match
• Medical, Dental, & Vision Insurance
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Educational & Vocational Assistance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed