RESIDENT REGIONAL MANAGER

Compass Group•New York, NY

10d•Hybrid

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Their portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This is a full-time hybrid role for a Regional Experience Manager based in the New York City Metropolitan Area, with an opportunity for partial remote work. The Regional Experience Manager will be responsible for overseeing client relationships, enhancing customer experiences, and driving service excellence within their region. The role requires close collaboration with clients, internal teams, and key stakeholders to ensure optimal service delivery and elevate workplace experiences.

Requirements

Strong analytical skills to assess performance metrics and make data-driven decisions
Excellent communication abilities and interpersonal skills to effectively collaborate with teams and clients
Expertise in customer service and customer experience management, with a focus on enhancing satisfaction and engagement
Proven project management skills, including the ability to lead initiatives and handle multiple priorities
Demonstrated ability to manage client relationships and drive results in a corporate or facility management setting

Nice To Haves

Familiarity with sustainability practices and workplace safety standards
Bachelor’s degree in business, hospitality, facility management, or a related field

Responsibilities

Overseeing client relationships
Enhancing customer experiences
Driving service excellence within their region
Managing projects
Implementing strategies to improve customer satisfaction
Analyzing operational data
Leading initiatives that align with client goals
Collaborating closely with clients, internal teams, and key stakeholders to ensure optimal service delivery and elevate workplace experiences