Resident Quality Liasion

Stratosphere Quality • Casa Grande, AZ

78d

About The Position

The primary function of this role is to act as the main liaison between the Original Equipment Manufacturer (OEM) and the contracted customer. This involves ensuring seamless communication and fostering strong professional relationships. The position requires providing technical and quality support to address production issues promptly, thereby preventing claims. The individual will analyze problems at the OEM facility, propose solutions, and communicate corrective actions to production plants. Additionally, the role includes monitoring and auditing how the customer handles products and suggesting improvements as necessary. Attendance at customer meetings is essential to provide continuous feedback on quality concerns and claim resolutions. The individual will also stay updated on technical and industry developments through training and visits, and will be responsible for regular reporting to the contracted partner. Support for prototype builds, pre-serial production, engineering changes, and launch activities is also a key aspect of this position. Furthermore, the role involves overseeing and coordinating on-site sorting or rework activities, ensuring that written approval is obtained from the contracted client.

Requirements

• Strong mechanical aptitude and process control expertise.
• Experience with standardized work, product, and process audits.
• Knowledge of shipping, receiving, and sequencing (preferred).
• Tier 1 automotive experience (preferred).
• Excellent verbal and written communication skills (English and Spanish).
• Strong leadership with the ability to direct teams effectively.

Nice To Haves

• Knowledge of shipping, receiving, and sequencing (preferred).
• Tier 1 automotive experience (preferred).

Responsibilities

• Act as the primary liaison between the OEM and the contracted customer.
• Provide technical and quality support, addressing production issues promptly to prevent claims.
• Analyze problems at the OEM facility and propose solutions.
• Communicate corrective actions to production plants.
• Monitor and audit how the customer handles products, suggesting improvements as needed.
• Attend customer meetings and provide continuous feedback on quality concerns and claim resolutions.
• Stay updated on technical and industry developments through training and visits.
• Report regularly to the contracted partner.
• Support prototype builds, pre-serial production, engineering changes, and launch activities.
• Oversee and coordinate on-site sorting or rework activities, ensuring written approval from the contracted client.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services